Customer Frequently Asked Questions

You can get an online quote. If you know the product you want, you can choose it from the list under “Types of Insurance” in the header at the top of the page.

Send us a message if you can’t find a product you’re looking for. 

Send us a message with details of what you’d like to change. We’ll make the changes for you, or get back to you if we need more information. 

We accept:

  • Credit/Debit Cards (powered by Stripe)
  • Bank Transfers
  • PayNow

Your policy will be activated after we receive payment from you, and after you have confirmed all necessary details (e.g. company details, policy details, etc.)

We’ll send you a renewal notice 3 months before your policy is set to expire. Let us know if you’d like to renew coverage, and we’ll take care of the rest of the process for you.

You can call us at 8874 7011, Monday – Friday, 9AM – 5PM. 

You can also drop us a message, or schedule a consult with one of our expert advisors.

Your insurance quote is generally valid for between 7 to 30 days after you receive it. Note that this period may differ by insurer – some quotes may be valid for a shorter period. When you receive your quote, you’ll be able to see the validity period.

Send us a message if you need to make a claim. We’ll walk you through the claims process. 

Send us a message if you want to cancel your policy.

Unlike personal insurance, there is no “free look” period for commercial insurance policies. Once your coverage begins, you are on-risk and premiums are due to the insurer.

We will inform you once your policy has been cancelled.

Yes. Depending on the insurer, you may be charged either a:
1. Premium pro-rated to the number of days your policy has been active, or

2. Short-rate premium defined by the insurer’s terms and conditions.

You may also be charged additional fees like termination fees, subject to the insurer’s terms.  

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