How To Buy A Business In Singapore: The Essential M&A Guide

How To Buy A Business In Singapore: The Essential M&A Guide

Taking over a business for sale consists of 8 broad steps:

  1. Strategic Purpose of Acquisition
  2. Target Search
  3. Getting to know your target
  4. Valuation
  5. Offer and Negotiation
  6. Due Diligence
  7. Purchase Agreement
  8. Takeover and Integration

Strategic Purpose of Acquisition

The process begins with the buyer identifying the specific motivations for purchasing another firm. What are the benefits they are looking to get out of it?

Some of the most common reasons are:

  • Rapidly scale a business
  • Expand into new/overseas markets
  • Improve unit economics by combining business functions
  • Acquire new technology that would be difficult to self-develop

Formulating an overall strategy for how an acquisition helps your business will influence the types of companies you need to look at, and how much you will need to pay for the takeover.

Target Search

After the acquisition purpose has been confirmed, the buyer creates a list of potential companies to buy (the “targets”) based on the strategic criteria they have identified.

For instance, a buyer looking for rapid scale may focus their search on targets that have a large customer base and high growth rates. A buyer looking for exclusive technology will look for firms that have developed innovative software/hardware whose rights they can acquire.

Often, bigger buyers will hire an investment bank to help in the M&A process. These banks have a dedicated M&A department that will handle the entire process from start to finish for their clients. In exchange, investment banks typically ask for a portion of the final acquisition price (2-8% is typical), and a retainer fee ($50,000 to $100,000 a year).

Small to mid-sized buyers will sometimes hire business brokers, which perform similar M&A functions to investment banks. These brokers charge lower fees, and specialise in executing smaller deals that would be too costly for a buyer to give to an investment bank.

Getting to know your target

If the buyer and target show a mutual interest in the transaction, they will both prepare a Letter of Intent or a Term Sheet. This is a legal document that sets out the material conditions of the takeover, signifying both parties want to move deeper into the process.

A Non-Disclosure Agreement (NDA) will also be signed to prevent sensitive transaction details from being leaked to competitors and other parties.

After these documents have been prepared, both parties will exchange corporate information like financial statements and business plans. This information will be assessed by the management and Board of Directors of both firms to get a better sense of the deal’s benefits, and potential risks.

Valuation

Once the buyer has received the target’s financials and business plans, they will construct an M&A financial model to determine a purchase price.

This model can comprise several common valuation techniques:

On top of the standard purchase price, the buyer will often pay a takeover premium between 10-25%, depending on the strength of synergies provided by the target. Target firms that provide particularly strong synergies can even command premiums upwards of 50%.

Synergies

Synergies are a crucial factor in determining the eventual price a buyer will pay, and the ultimate strategic benefit to the buyer.

Common synergies are:

  • Lower costs from combining business units (Marketing, R&D, Sales, etc.)
  • Faster growth from access to new markets, patents, or technology
  • Stronger pricing power from increased market share

Financial Impact

From a valuation standpoint, there are two outcomes: the deal is either earnings accretive or earnings dilutive.

An accretive deal means that net profit per share for the combined entity increases after the takeover, and a dilutive deal means that net profit per share decreases.

An accretive transaction is immediately beneficial to shareholders, since each share is now worth more than before. However, it is not necessarily true that accretive deals are always better than dilutive ones. A dilutive deal may temporarily reduce shareholder value, but if there are strong long-run synergies, then such a transaction can actually be accretive down the road, bringing great benefits to shareholders.

Offer and Negotiation

Once the buyer has completed their valuation, they will send their purchase offer to the target’s shareholders. Purchase offers can be made in cash, or stock, or a mix of both.

If there are multiple buyers competing to buy the same target, this is the stage where they will enter a bidding war to offer the best price and terms.

Negotiations will involve more than just purchase price. For example, a highly contested point will be the target’s Representation and Warranties. This is a legal obligation by the target to provide compensation to the buyer if the information they have provided is inaccurate. Buyers will want comprehensive warranties and large indemnification amounts, while targets will want the minimum possible to close the sale.

Due Diligence

At this stage, the buyer will conduct thorough checks on the target. This is to ensure that information provided by the target is accurate, and no material facts that could adversely affect the buyer have been concealed. Buyers will construct a due diligence checklist to ensure a thorough investigative process.

Some common items in a due diligence checklist are:

  • Independent audit of past 5 years’ (or longer) and projected financial statements
  • Review of all insurance policies
  • Review of compliance with government regulations
  • Review of potential legal liabilities
  • Review of physical assets and their operating condition
  • Technological audit of software or products (if applicable)
  • Interviews with target’s customers, suppliers, and employees

It is crucial for the buyer to allocate sufficient time and resources for a comprehensive due diligence process. Ensuring that all the facts are in order will save the buyer from serious repercussions later on, like having to initiate legal action against the target for misrepresenting information.

Purchase Agreement

After due diligence is complete, any discrepancies must be highlighted and mutually resolved. Material discrepancies will often result in purchase terms being altered. For instance, if some undisclosed legal liabilities are discovered, the purchase price will likely be lowered, and the buyer will demand greater indemnification from the target to protect themselves.

Regulatory approval may have to be sought if the target is operating in a heavily regulated industry (e.g. financial services), or if the deal has a risk of severely restricting market competition.

Once all negotiations have been finalised, both parties will then sign the Purchase Agreement.

Takeover and Integration

After the purchase agreement is signed, the buyer makes payment and legally assumes control of the target. Buyers in Singapore must notify the Accounting and Corporate Regulatory Authority (ACRA) within 14 days of the sale closing.

It is important to note that closing the deal is only the beginning of another long but critical process: the successful integration of buyer and seller.

Here are 5 key steps to ensure a smooth transition as both companies merge:

Establish clear targets: Leaders should set out what financial and non-financial results they want to achieve, and when they want to achieve it by. Focus on the key decisions needed to create an integrated company – any fine-tuning can come later. For instance, prioritise issues like creating a unified product/service mix with a clear marketing strategy; tweaking product features can be done after the integration is done.

Coordinate closely: Key integration decisions will require input from multiple business functions, and this input should be given quickly. With reference to the earlier example, a marketing plan for a combined product portfolio can only be created after the new portfolio has been decided upon.

Leaders must thus create an overall workflow for integration input. They must then communicate this workflow to their teams, so that everyone understands what they need to deliver, when they should deliver it, and how their delivery will affect other teams down the pipeline. This smooths day-to-day functioning and minimises the operational chaos that can overwhelm unprepared buyers.

Sell the idea: Integrating two companies often creates uncertainty for key stakeholders. Leaders should clearly explain to their customers what benefits an integrated company will bring to them, and which company they should reach out to for support issues. This minimises customer confusion, and reduces the probability of competitors stealing clients who are unsure of how their customer experience might change.

Leaders also need to sell the benefits of integration internally. Employees may be unsure of whether they will keep their jobs, or how their career progression will change in the new entity. When articulating the advantages of integration, diction is key. Focus on how it will help individual workers, rather than the organisation alone. “New leadership posts will be created to drive our combined product lines” is a lot more relatable than “greater market leadership will be achieved by merging products”.

Decide on a culture: Leaders should first diagnose what differences exist in cultures between both firms. Once these differences are identified, leaders can then decide how to close them: continue with one culture (often the buyer’s) or create a blend between the buyer and the target. Whichever the case, leaders should take time to explain why the culture they want to build is beneficial, and ensure that it is practiced daily. When managerial changes need to be made, buyers should also pick the right leaders who share their vision of what the combined firm should look like.

Focus on the business: While proper integration is important, buyers should not allow themselves to become consumed by the process. It is helpful to commit to a cut-off date where complete integration must be achieved. A good rule of thumb is that 80-90 percent of available time should be spent on continuing to drive the core business forward. Many changes are occurring during the integration period, so leaders must monitor business metrics closely to ensure that the combined entity is maintaining its speed and not veering off track.

Protecting Your Investment

After spending a large sum of money to buy a business, it only makes sense to ensure that the investment is protected from business interruptions that could damage shareholder returns. Proper insurance coverage ensures that the newly combined company will safely produce great dividends in the years to come.

After acquiring another firm, a buyer will have to replace almost all their insurance policies.

This is because:

  • Insurance policies of the acquired company cannot be transferred to the buyer.
  • Insurance policies often have a “Change of Control” clause that void coverage when a target is acquired.
  • Thus, the coverage limits of the buyer’s insurance will either be too low, or simply not applicable to protect both the buyer and target after they merge.

Example: Company A acquires Company B. The buyer will need to replace all their Premise-based policies like Property, Fire, and Money insurance to cover both the buyer and the target’s locations. Other policies like Public/Product Liability and Professional Indemnity will also need to be replaced to ensure sufficiently high coverage amounts.

Protecting a combined business after an acquisition is thus a highly complex issue. It is vital that buyers speak to an insurance expert who can guide them through the process. Click here to arrange an expert consult with our advisors today, or click here to see our full product range.

Should I Switch Insurance Companies?

Should I Switch Insurance Companies?

You’re thinking of switching insurance companies for your business. Maybe you’re shopping for a better price. Maybe your current coverage isn’t good enough. Or maybe your insurer botched a claim that you felt should have been paid.

Whatever the case, know that our online platform makes it easy for business owners to compare and switch insurance companies. If you’re wondering whether you should take the final plunge to change your insurer, we’ve come up with a simple 3-step checklist to help you decide. Read on to find out if another insurer deserves your business more:

Step 1: Review Your Current Policy and Insurer

Review your current policy to determine what coverage you have. Then create a list of all the protections you would like to have in your new policy. This makes it easy for you to compare your existing policy with the new one. If the new insurer offers you a better price but weaker coverage, you’ll be able to make a more informed decision about which policy you’d prefer.

During your review process, ask yourself these 3 quick questions:

Question 1: Is your current insurer meeting your protection needs?
Answer: If the policy you have with your current insurer isn’t providing you sufficient coverage, then you should consider upgrading your coverage to higher limits or more comprehensive terms. If your current insurer cannot provide this higher coverage, or cannot do so at a sufficiently affordable price, then it’s time to consider switching insurance companies.

Question 2: Are your current insurance premiums too high?
Answer: Do you feel you’re paying too much for your business insurance policies? If your current policies are priced too high, you should consider comparing policies from other insurers to see if you could save money. Provide’s online platform helps you save up to 25% on all types of business insurance policies.

Question 3: If you’ve filed claims before with your current insurer , how was your experience?
Answer: Was the claims investigation process smooth or troublesome? Did they pay out your claims on time or did they drag it out? How supportive was the customer service team in your time of need? If your answers to these questions are negative, then perhaps it’s time to give your business to someone else who might appreciate it more.

Step 2: Source Quotes

Once you know all the protections you want to have in your policy, start sourcing for quotes from different insurers.

The vast majority of insurers will not directly provide business owners with quotes due to the complexity of insurance products. You will need an insurance broker to help you with the sourcing process.

Provide is a digital broker that makes commercial insurance cheaper, faster, and exponentially more convenient for business owners. We provide instant quotes for a variety of products, and our prices are up to 25% lower than traditional offline brokers.

Click here to get a quote from our comprehensive product range, or click here to schedule a call with one our expert advisors.

Compare Quotes

Once you have a few quotes in hand, it’s time to see which suits you best.

If you feel you want better coverage, or your protection needs have changed, it’s helpful to rank which protections are most important to you.

Having an expert broker walk you through the pros and cons of each policy is immensely helpful.

Consider total costs: Consider the total costs of switching, beyond merely the quoted price. You should take into account the cost of longevity discounts and multi-policy discounts (if applicable) that you would lose if you switched insurers. If the new insurer offers a better rate even after these discounts, then go ahead and make the change.

Step 3: Cancel Your Old Policy

If you’ve decided to switch insurers, there are a few things you need to take note of.

Ensure coverage is in force: Before you cancel your old policy, check the date on which your new policy will activate. It’s a good idea to align the start date of your new policy with the cancellation date of your existing one.

This helps you avoid a situation where you have a gap in coverage. If a claim situation arises (e.g. an accident happens) and you did not have coverage during that period, you would not be able to file a claim with your insurer.

Give sufficient notice in writing: Insurers will have a clause outlining the number of days of written notice you must provide to cancel a policy. This often ranges from 7-14 days.

Cancelling a policy in writing also provides proof of your cancellation request, and when you made it. This removes all ambiguity from any dispute that may arise later (e.g. the processing department at the insurer forgot to cancel your policy and charges you for next year’s policy).

Check your policy terms: You will need to check whether your policy is pro-rated or short-rated.

A pro-rated policy means that if you cancel a 12-month policy after 9 months, you will be refunded for the remaining 3 months of coverage.

A short-rated policy means that if you cancel the policy before it expires, the insurer may deduct a cancellation fee from whatever refund you were entitled to. Sometimes, these fees can be large to disincentivise customers from switching their policies early. Check your policy wording document to make sure it’s worth switching.

A good broker should be able to answer all these above queries for you, and to handle all the administrative tasks of switching insurers.

Ready to Switch? Choose Provide.

Provide’s online platform makes it easy for business owners to compare the most popular types of business insurance. If you can’t find something you like, our expert advisors will be happy to tailor protection to your exact needs.

Click here to compare business package insurance, or click here to speak with our expert advisors who can handcraft a comparison of any policy type for you.

Top 3 Insurance Policies For Employees In A Small Business

wica insurance

Top 3 Insurance Policies For Employees In A Small Business

Running a small business can be very challenging – business owners often rely on small teams of employees, so it’s doubly important that each employee gives their absolute best every day so your business can flourish. If one, or even several employees become sick or injured, their absence can put noticeable strains on the smooth running of the business.

Employees getting sick or injured while on the job also creates serious liability issues for small business owners. Under the 2012 Work Injury Compensation Act (WICA) in Singapore, companies are legally required to provide WICA insurance for any employees who earn less than $1,600 a month, or for any employees who perform manual labour. The WICA statute also requires employers to compensate employees up to $73,000 for work-related injuries. If you have multiple employees getting injured in a single year, these costs very quickly add up and become a significant burden on the company’s cash position.

The potential to be hit by significant costs related to employee injuries means that small business owners must take appropriate steps to protect themselves. Here are the 3 best insurance policies that company owners should have to protect their business and their employees:

#1. Work Injury Compensation Insurance (WICA Insurance)

Work Injury Compensation Insurance protects businesses from legal liability when employees become injured or sick due to work-related causes.

What WICA Insurance covers: WICA insurance covers legal expenses to defend against work-injury lawsuits. It also covers employee medical expenses for injuries or illnesses sustained from work.

Employer Coverage:

  1. Lawyer’s fees for employee injury/sickness lawsuits
  2. Legal damages for employees injured/sick for work-related reasons

Employee Coverage:

  1. Medical expenses
  2. Lost salary while on medical leave (includes salary, bonus, overtime pay, food and housing allowances, but excludes CPF payment)
  3. Lump sum compensation for death, or total permanent disability

What WICA Insurance doesn’t cover:

  • Self-employed individuals
  • Pre-existing conditions
  • Self-inflicted injuries
  • Workplace fights
  • Injuries or illnesses that occur outside of work-related causes
  • Injuries or illnesses that occur in violation of company policies
  • Injuries or illnesses that occur from drug or alcohol use

How much WICA Insurance should small businesses have?

For small businesses, it’s advisable to have between $50,000 to $100,000 in Work Injury Compensation coverage per employee. Lower risk occupations involving mostly desk-bound work, or light outdoor supervisory roles can make do with $50,000. Manual workers should have at least $100,000.

Under Singapore law, businesses must cover their employees for the following minimum sums:

Death coverage: $57,000

Permanent disability coverage: $73,000

Medical expenses coverage: Up to $30,000, or 1 year of expenses from the date of accident, whichever is reached first

How much does WICA Insurance cost?

Non-Manual Worker: Starts from $25/year, per worker

Manual Worker: Starts from $50/year, per worker

As you can see, this type of coverage is very affordable for the benefits you’re getting! Prices may be higher for certain higher-risk industries, like manufacturing.

Get your instant WICA Insurance quotes here! With Provide, you save up to 25% on your premiums. Our digital operating model creates lower overheads, and we pass every dollar saved back to our clients.

#2. Group Personal Accident Insurance

Group Personal Accident Insurance protects employees if they suffer serious accidents, or accidentally die. This policy will provide cash payouts for accidental injuries or death, and also pays for employee medical expenses.

Singapore’s tight labour market means that small businesses face strong competition to hire and retain the best employees. Today’s workers increasingly expect good healthcare benefits from their companies. It’s become very common for business owners to offer good benefits (beyond just salary raises) as a strong employment incentive. A comprehensive Group Personal Accident policy is a great way to retain and attract talented employees. It’s also a fantastic method to keep employees safe, protecting your staff and their families from huge medical bills.

What Group PA Insurance covers:

  • Loss of Body Parts/Body Functions: Pays a lump sum for loss of arms, hands, fingers, legs, toes, sight, hearing, and more.
  • Total Permanent Disability: Pays a lump sum for permanent inability to work. Some insurers may have alternative definitions of this condition, like loss of a minimum number of specific body parts/functions.
  • Accidental Death: Pays a lump sum.

The following coverage features are offered in various combinations, depending on the insurer:

  • Medical Expenses/Hospital Cash: Pays for medical fees (up to a specified amount). Pays a daily hospitalisation benefit.
  • Temporary Disability (Partial/Total): Pays a daily cash benefit while temporarily disabled and unable to work.
  • Family Cover: Automatically covers employee’s child & spouse.
  • Reservist Cover: Covers employees performing reservist duty.

What Group PA Insurance doesn’t cover:

  • Individuals over 65-75 (depends on the policy)
  • Suicide
  • Pre-existing physical or mental defect or infirmity
  • Illness, diseases, infections, AIDS, HIV, and HIV-related illnesses
  • Childbirth, miscarriage, pregnancy or any other complications thereof
  • Injuries or death from criminal acts
  • Professional sports activities of any kind
  • Hazardous sports activities such as mountaineering, cave exploring, parachuting, hang gliding, hunting, racing of any kind (other than on foot), scuba-diving, bungee jumping and water ski jumping
  • Pilots or cabin crew, unless they’re travelling as fare paying passengers
  • Radioactive and nuclear weapon material accidents

How much Group PA Insurance should small businesses have?

Companies should look into having between $100,000 to $500,000 in coverage per employee. Lower coverage amounts are perfect for small companies that are looking to offer more than just salary as performance incentives, but are still operating on a lean budget. Higher coverage amounts are well suited for medium sized firms with larger salary budgets, that want to provide more competitive hiring and retention incentives.

Business Package Insurance will usually come bundled with Group PA insurance. However, this bundled Group PA insurance is most commonly only for 1-2 directors/officers. If you want to cover your staff, make sure to get a standalone Group PA policy.

How much does Group PA Insurance cost?

Premiums usually begin from $50/employee, for $100,000 in annual coverage.

With Provide, you’ll save up to 25% on premiums, with broad coverage & high indemnity policies guaranteed. Our digital operating model creates lower overheads, so we pass every dollar saved back to our clients.

Interested in protecting your employees with Group PA insurance? Get your Group PA insurance quote today!

#3. Group Health Insurance

Group Health Insurance is another strong incentive for hiring and retention. Given the high and increasing cost of healthcare in Singapore, employers that can offer good health insurance coverage for their staff immediately become highly attractive companies to work for. A 2018 survey found that health insurance was the number one benefit employees want when deciding which company to work for.

What Group Health Insurance covers:

The table below provides a broad overview of available coverage by plan type:

CoverageInpatientInpatient + OutpatientInpatient + Outpatient + Vision + Dental
Annual PremiumStarts from $400/staffStarts from

$600/staff

Starts from

$800/staff

Inpatient Treatment
Hospital room
Intensive care
Prescription medicine
Doctor/specialist fees
Surgeon’s fees
Anesthesiologist fees
Laboratory and diagnostic tests
Outpatient Treatment
GP consultation
Specialist consultation
Outpatient medical procedures (e.g. day surgery)
Prescription medicine
Physiotherapy
Home nursing
TCM/Chiropractor treatment
Psychiatric treatment
Dental Benefits
Routine dental work (scaling, polishing, fillings, simple extractions)
Complex dental work & major restoration (e.g. root canal, jawbone surgery)
Vision Benefits
Eye examination with optometrist or ophthalmologist
Contact lenses, corrective lenses, glasses frames

 

Common add-ons to Group Health Insurance:

The following types of coverage are usually purchased as a separate add-on to Group Health policies.

Critical illness: Critical illness protection gives you a lump sum cash payout in the event of major illnesses like:

  • Cancer
  • Organ failure
  • Heart attack
  • Stroke
  • and many more

Hospital Cash: Pays out a daily cash benefit while the insured is hospitalised. This helps defray the impact of lost wages while the person is recovering.

Maternity Benefits: Pays for pre-natal, childbirth, and post-natal treatments.

What Group Health Insurance doesn’t cover:

Pre-existing conditions: Most plans will ask each insured to declare pre-existing conditions, which will be excluded from coverage. If you need protection for a condition you already have, speak to an experienced broker like Provide, who can help you arrange coverage for certain pre-existing conditions.

Employees over 65-80 years old: The exact age at which applications are not accepted differs between different plans, but most insurers will not offer Group Health policies to new applications over 65-70 due to significantly increased health risks.

If you’re already insured by a Group Health Insurance plan, then most insurers will continue to cover you up till 70-80 years old.

Companies with fewer than 3 employees: Group health plans cost less per person than individual health plans, so a minimum size is necessary for insurance companies to provide savings.

How much Group Health Insurance should small businesses have?

Most small businesses will do well with an inpatient plan with annual coverage of up to $250,000. Inpatient H&S policies will protect employees from diseases or accidents that require expensive medical procedures to treat. It is precisely these large, out-of-pocket financial burdens that workers want to avoid and will need the most assistance to deal with. Consequently, companies that help employees with these costs already provide a significant incentive.

Plans that include outpatient treatment will often command a sizeable premium over inpatient-only plans. Consider undertaking an outpatient plan if your business is growing quickly, and you want to attract the best talent by offering comprehensive employee benefits.  The highest-end plans with vision and dental benefits are usually suitable for mid-sized companies that have more resources to spare.

How much does Group Health Insurance cost?

These are the typical prices SMEs can expect for Group Health Insurance:

Plan TypeAnnual Premium
InpatientStarts from $400/employee
Inpatient + OutpatientStarts from $500/employee
Inpatient + Outpatient + Vision + DentalStarts from $600/employee

Annual premiums are largely based on: age and health condition of insured, and the number of insureds. The prices above are typical for staff in their 20s to 30s. Staff in their 40s and above may pay 30-50% more, to account for increased health risks.

Provide helps businesses get broad cover, high indemnity health insurance. Our experts have decades of experience crafting tailored health insurance plans for business owners. Contact us today for an expert consult on health insurance!

5 Best Corporate Governance Practices for Small Businesses

5 Best Corporate Governance Practices for Small Businesses

What would a country be like if it had no laws? I’m sure you can immediately imagine the uncontrolled havoc that people would be constantly wreaking. Having strong corporate governance principles in a company is much the same as having laws in a country. An established governance framework minimises the possibility of unethical or unlawful acts being committed, motivates each individual to do their best at all times, and maximises performance of the business as a whole.

Corporate governance is not just something practiced by large corporations. These governance principles are incredibly helpful to small businesses, because it maximises the work contributions of each employee – particularly helpful for SMEs that rely on small numbers of people. If you’re a small business owner, there’s no doubt that solid corporate governance practices will bring long-term benefits to your bottom-line.

What are the benefits of corporate governance for small businesses?

  1. Minimises wasteful expenses, corruption, and unethical/unlawful behaviour
  2. Maximises staff performance by holding everyone accountable for their actions and job results
  3. Builds a strong, highly motivated workforce by ensuring fair treatment and compensation
  4. Creates strong shareholder and investor confidence in the business
  5. Ensures effective management of business risks

5 Best corporate governance practices for small businesses:

1. Adopt strong internal controls for accountability

Having proper accountability structures means that all members of the company, from the most junior to the most senior, are held responsible for their actions. Employees are less likely to commit unethical/illegal acts like forging expenses, having personal interests in transactions, etc.

  • Conduct regular accounting audits to prevent fraudulent transactions.
  • Require approvals for high-value transactions.
  • Separate approval powers. Require at least two directors to approve the disbursement of company funds.
  • Standardise financial documents to make audits easier.

2. Assign clear roles and responsibilities to directors and officers

A distinct understanding of roles allows senior management to focus on maximising the performance of their business functions, and avoids unproductive job overlaps between different business managers.

  • Create job mandates in writing for the board chairman, each board director, the CEO, and all company officers. Each person’s role and responsibilities should be clearly understood.
  • Create separate board-level committees to perform key oversight functions. Committees are commonly grouped as such:
    • Audit
    • Nominating
    • Compensation
    • Corporate governance
    • Special committees, for high-value or complex transactions
  • Always remember “noses in, fingers out”: the board of directors should maintain oversight of the company, ensuring that senior executives are serving the best interest of shareholders. However, the board should respect that day-to-day management is best left to company officers, who are ultimately answerable to the board.

3. Set measurable performance targets, and make transparent compensation decisions

You don’t know what you don’t measure, and you can’t improve what you don’t know. Work teams – both big and small – benefit greatly from quantitative and qualitative measures to drive consistent performance improvement. Constant measurements also make it easier for business owners to allocate financial rewards where they’re most deserved.

  • Identify measurable KPIs for management. Ensure that KPIs are aligned to the results you seek, and will drive performance. Provide regular and honest feedback on performance to ensure best results.
  • Make fair and justifiable compensation decisions based on these measured performance targets. This allows executives to clearly understand what drives their incentives, and avoids contentious debates over the fairness of individual remuneration.
  • Establish a board-level Compensation Committee to engage in annual reviews of compensation.

4. Establish a thorough compliance process to mitigate unlawful or unethical behaviour

No, this isn’t about setting up thick layers of red-tape that kills new ideas. Having established compliance processes helps small business owners ensure their employees are conducting themselves in an upright fashion, minimising the liability of the company and of the directors.

  • Establish an official code of conduct that lays out specific actions to prevent conflicts of interests.
  • Establish a conflict of interest policy: company members must know when, and to whom, to declare personal interests in transactions, hiring, or any other company activity.
  • Implement a non-compliance process: compliance reports should be regularly generated, and the types of responses against non-compliance should be agreed upon.
  • If the non-compliance is serious enough, authorities and shareholders need to be informed.
  • Appoint a board-level compliance committee to oversee compliance with this code of conduct.

5. Regularly identify business risks and address them

Small companies, with their limited resources, are especially vulnerable to business risks. Technological disruption could make your goods or services obsolete. A big lawsuit could wipe out your finances. A cyber attack could destroy years’ worth of laboriously-accumulated customer data. Risk management is essential here to ensure your business continues to prosper for decades.

  • Directors and officers should assess the multi-varied risks the company faces: financial, technological, strategic, reputational, and compliance risks.
  • Develop a fundamental understanding of short-term and long-term risks the business faces. These assessments should be sufficiently deep to push management to question the sufficiency of current risk management systems, and to make regular improvements to them.
  • Ensure sure your business is protected by insurance policies that will cover you from a wide variety of risks. You should have coverage against property damage, employee injuries, and various legal liabilities, at the minimum. Engage an experienced insurance broker to provide advice and handle claims.

Engage an experienced risk management team to protect your business

Small companies, with their limited resources, are especially vulnerable to business risks. Technological disruption could make your goods or services obsolete; a big lawsuit could wipe out your finances; a cyber attack could destroy years’ worth of laboriously-accumulated customer data. Risk management is essential here to ensure your business continues to prosper for decades.

A central part of any business’ risk management strategy should be to have a comprehensive suite of insurance coverage to guard the business against common risks.

These include:

  • Property damage
  • Inventory/equipment damage
  • Business lawsuits
  • Personal liability as a director/officer
  • Customers defaulting on payments owed to you
  • Hackers attacking your website and database

As Singapore’s leading online business insurance platform, Provide helps business owners to protect their companies. Our online platform makes business insurance cheaper, faster, and exponentially more convenient. Our brokers have more than 20+ years of experience serving both large corporations and small businesses.

We offer the most affordable and comprehensive business insurance plans in Singapore. Click the links below to get insured online, in just 3 mins!

D&O Insurance Basics: The Ultimate Guide for Business Owners

D&O Insurance Basics: The Ultimate Guide for Business Owners

What is D&O Insurance?

Directors & Officers (D&O) Insurance protects company directors & officers from lawsuits filed against them.

The moment you serve as a company director or officer (e.g. when you incorporate your own business), you are immediately exposed to a wide variety of legal liabilities: professional negligence, breach of fiduciary duty, misleading shareholders, wrongful employee dismissal – and a thousand more legal allegations that could cripple your finances.

These lawsuits could be filed against you by a dizzying multitude of parties – suppliers, customers, competitors, employees, creditors, regulators, or shareholders. Essentially, almost any party your business comes into contact with is a potential claimant.

When you are sued as a company director, your personal assets like savings in your bank, your house, and your car will be completely open to legal claims. If you don’t have D&O insurance, you will have to use your personal assets to pay for expensive legal fees and damages awarded, which often stretch into hundreds of thousands of dollars.

How does D&O Insurance work?

To understand how D&O insurance functions, we must first understand what a typical D&O policy looks like. D&O insurance is structured around 3 “sides”: A, B, and C. These “sides” are basically individual components of the D&O policy, with each section protecting you from different risks.

D&O Side A: Director Coverage

This side of D&O insurance protects directors when the company is unable to indemnify them against lawsuits. Side A is most commonly activated when companies go bankrupt, or when companies are prohibited by law from indemnifying directors against certain allegations.

Example claims: Your company goes bankrupt, and thus cannot pay for directors’ legal fees and damages. Side A of the policy will be activated to protect the directors.

A director is fined by government regulators for breaching certain legal statutes. Under Singapore law, companies cannot indemnify directors for regulatory penalties. Side A of the policy will pay for the director’s legal defense and damages.

D&O Side B: Company Reimbursement

This side of D&O insurance reimburses the company for legal fees and damages paid to defend directors. Side B is most commonly activated in D&O lawsuits, since companies will defend their directors, and then claim reimbursement from their insurer.

Example claims: You run a construction firm. Your customers sue you as a company director, alleging professional negligence that led to defective property construction. Your company spends $500,000 on lawyers and settlement fees. You can claim back these costs under Side B of your D&O policy.

D&O Side C: Entity Coverage

This side of D&O insurance protects the company whenever the firm and its directors are sued together. Private businesses enjoy broader Side C coverage than public companies – the latter are only entitled to activate Side C coverage for securities-related claims.

Example claims: Shareholders sue the directors of a public company for allegedly misleading numbers and facts published in the company’s financial statements.

What does D&O insurance cover?

Misrepresentation or misleading statements

Directors have a responsibility to be truthful when making agreements or providing information. If directors commit acts like presenting inaccurate financial statements, or publishing false advertisements, they can be held liable. Covers lawsuits alleging such misrepresentations.

Errors, Omissions, Professional Negligence

When performing a service, negligent acts can sometimes occur, resulting in financial loss or physical injury to third-parties. Covers lawsuits resulting from such negligence.

Breach of Warranty of Authority

Company officers may make decisions that exceed the scope of authority granted to them by the Board of Directors, resulting in financial loss or other damages. Covers liability from such acts.

Breach of Fiduciary Duty

If Directors and officers do not act in the best interests of the company, they can be held liable by shareholders. Covers liability from such acts.

Employer Liability

Directors can be held responsible for workplace practices like wrongful dismissal, employment discrimination, and sexual harassment. Covers employer liability from such allegations.

Defamation/Slander

Covers lawsuits alleging defamation (written) or slander (spoken).

What does D&O insurance not cover?

Dishonest, Criminal or Fraudulent Conduct

Directors have a legal responsibility to act in good faith and to comply with regulations at all times. D&O policies thus will not cover lawsuits stemming from such behavior.

Insured vs. Insured Lawsuits

D&O insurance will not cover you if you are sued by another insured individual covered under the same policy (e.g. two directors in the same firm suing each other).

Breach of Contract

D&O policies often will not cover breach of contract claims. This is because a contract is not a liability imposed by law, but an obligation that is voluntarily entered into. There would be conflicts of interest if contract breaches were insurable, since insured individuals could break contracts at will without bearing any financial repercussions.

Prior and Pending Claims

D&O policies will not cover claims that have arisen before, or are currently being litigated, at the time you purchase the policy.

Key clauses in D&O insurance

Of the many clauses found in D&O policies, there are 5 crucial clauses that will have a significant impact on the effectiveness and breadth of coverage.

Advanced Defense Costs

Does your D&O policy pay your lawyer fees in advance, instead of having you pay first then seek insurer reimbursement later? Wherever possible, you should choose a policy that will give you advanced defense payments. Provide’s D&O policies feature this clause (URL) – this lifts a significant financial burden off the shoulders of small business owners.

Run-Off Coverage/D&O Tail Insurance

Directors & Officers can be held liable for management decisions that they made while they held office, even after they’ve resigned! Post-resignation liability is one of the biggest and most worrying liabilities that directors face, because such liability will follow directors for many years even after they no longer hold office. You should therefore select a D&O policy that contains run-off protection – Provide’s D&O policies offer this protection. This means that even when Directors & Officers leave the company, the D&O policy will still protect them from claims. Run-off protection usually lasts for 5-7 years, depending on the policy. For even greater protection, a stand-alone Side A policy (also called D&O tail insurance) can be purchased. D&O tail policies will provide an extended duration of run-off protection (often 10+ years).

Duty to Indemnify vs. Duty to Defend

Duty to Indemnify: The insurer is obligated only to reimburse the company for any expenses incurred while defending a claimable D&O lawsuit.

Private company D&O insurance is often written on a Duty to Indemnify basis. This means the insurer will only pay for lawsuits that are claimable events under the policy. If you’re sued for a reason that is not covered under the policy, you won’t be covered.

A Duty to Indemnify policy gives you control over the defense process: you are allowed to select your own lawyers to defend lawsuits (subject to insurer approval), you are responsible for making payment for legal expenses, etc. This level of control may be useful if you are defending an especially complex lawsuit.

Duty to Defend: The insurer is obligated to defend the company for any D&O lawsuit, even if coverage is in doubt and may not ultimately apply.

Sometimes, D&O policies are written on a Duty to Defend basis. The implications are exactly as it sounds – the insurer must defend the policyholder against all D&O lawsuits.

With Duty to Defend policies, the insurer will select lawyers for you, and manage the whole defense process. Although this means you do not control the defense proceedings, it doesn’t lower the quality of your defense in any way. Insurers have access to top legal firms who will have handled similar lawsuits many times before. It’s also always in the insurer’s best interests to win the case for you quickly, since it reduces the amount they have to pay out under your D&O policy. Having the insurer manage the defense process is especially useful for more routine D&O lawsuits, since the insurer will handle payments, legal arrangements, and other administrative tasks so that you can focus on your business.

A particular advantage of Duty to Defend policies is that if any part of your claim is covered, the insurer must defend the entire claim, even those parts of the claim that are not ordinarily covered. This “umbrella defense” provision provides Directors much broader coverage. It also avoids a problem commonly seen with Duty to Indemnify policies, where insurance payouts must be negotiated and split between covered and uncovered portions of the claim. This negotiation process, as you might expect, is often rife with frustrating disputes between policyholders and insurers. Having a Duty to Defend policy allows insured individuals to avoid frustrating arguments with insurers on coverage, and to instead focus on resolving the lawsuit.

Shrinking Limits

D&O policies are written with a “shrinking limits” provision. This means that the amount of coverage available for damages is reduced by the amount paid out for legal expenses. Make sure you select a policy that will provide sufficient payouts for both!

Why is D&O insurance essential for small businesses?

  1. Small businesses have limited resources to fight lawsuits: Unlike large corporations, SMEs typically do not have millions of dollars in cash reserves that they can draw on anytime to fund a lawsuit defense. Diverting significant amounts of liquid assets and cash flow away from operations, and towards legal fees, will often cause significant detrimental impacts on the small businesses.
  2. The cost of a single D&O lawsuit could easily bankrupt an SME and its Directors: A D&O lawsuit could easily cost between half a million to several million dollars to resolve. A single D&O claim, if not insured for, could essentially bankrupt a small business and its Directors.
  3. Small businesses often do not have in-house counsel: Unlike large corporations, very few SMEs have in-house lawyers that can review every decision your business makes with third-parties or with employees. This increases the likelihood of making management decisions that Directors may have to answer for in court. Having a D&O policy ensures that if management decisions ultimately result in a lawsuit, Directors are not left without recourse to protect themselves.

Will Limited Liability laws protect directors from personal lawsuits?

In Singapore, Limited Liability statutes only prevent directors from being held responsible for company liabilities. These laws do not apply to directors’ personal liabilities.

It is crucial to know that when plaintiffs sue, they will often file multiple lawsuits targeting both the company and the company’s directors. When you are sued personally as a director, Limited Liability laws will not help you. You will only be protected if you have a D&O policy in place.

What are common claims for D&O insurance?

It’s easier to understand how this type of insurance works with some D&O claims examples. Here are the top 6 most common claims made for D&O insurance:

  1. Shareholder Claims

Shareholders have a financial stake in the business, so when they feel their interests are not being appropriately represented, they can take Directors to court. Common shareholder lawsuits involve:

  • Errors or misleading statements in financial reporting
  • Breach of fiduciary duty leading to financial losses or bankruptcy
  • Mismanagement of company causing poor financial performance
  • Mergers & acquisitions
  • Decisions exceeding authority given to company officer
  1. Employment Claims

In this litigious age, it is increasingly common for employees to file civil suits against company directors for perceived workplace wrongs. Directors can be sued for:

  • Wrongful dismissal
  • Breach of employment contract
  • Employment discrimination (e.g. hiring, promotions)
  • Sexual harassment
  1. Customer Claims

Directors can face claims from customers if they fail to properly provide promised services or goods. Customers file suits against Directors for:

  • Fraudulent behaviour
  • Contract disputes
  • Professional negligence
  • Misleading promises/claims
  1. Creditor Claims

When a company owes money to a third-party, directors of the indebted company are legally required to act in good faith to both shareholders and creditors. Directors can be sued by creditors for:

  • Breach of fiduciary duty to creditors, leading to a loss on assets owed/impairment of ability to repay debt
  • Irresponsible or fraudulent accumulation of debt
  • Conducting business while insolvent
  1. Competitor Claims

In Singapore’s competitive business environment, it’s not uncommon for small businesses to be litigated by rival firms. Directors can be sued for:

  • Defamation/slander
  • Infringement of Intellectual Property
  • Theft of trade secrets
  • Collusion & other anti-competitive behaviour
  1. Regulator Claims

Comprehensive legal frameworks help ensure responsible business behaviour, but it also increases the chance of company directors inadvertently breaching regulations, and bearing painful penalties. This is especially true for businesses operating in tightly-monitored industries (e.g. financial services, law, and healthcare). Regulators can file lawsuits or fine Directors for:

  • Breaching industry regulations
  • Professional negligence that results in loss or injury to third-parties
  • Engaging in deceptive marketing
  • Causing pollution
  • Any other unlawful conduct

Having D&O insurance will protect you from this wide variety of legal liabilities. If you’re a director, do you want your personal assets to be exposed to so many risks without some kind of protection?

How much D&O insurance do private companies need?

When planning the amount of D&O coverage to purchase, it’s helpful to map out the potential costs of defending a D&O lawsuit.

Lawyer’s fees: A safe estimate would range between $50,000 to $100,000 a year. A typical D&O lawsuit will easily last a minimum of 2-3 years.

Damages/Settlement: A safe estimate is to have at least $500,000 set aside, exclusively for damages.

Given the combined cost of lawyer’s fees and potential damages, most SMEs should be looking at D&O policies beginning from $1 million in coverage.

How much does D&O insurance cost?

A million dollars of D&O coverage starts at only $3.80/day. That’s less than the price of a daily cappuccino!

In a year, small businesses should expect to pay no more than $1,500 for between $1-2 million dollars in coverage. The large amount of coverage you get for such affordable premiums is a strong incentive for business owners to protect themselves with a D&O policy.

There are 2 principal ways company directors can prepare for litigation:

Pay lawsuit expenses out-of-pocketPurchase D&O insurance
Easily $200,000 to $300,000/year$1,500/year

When you compare the costs side-by-side, it’s not difficult to see which is the better option for directors and business owners.

Where can I buy D&O insurance?

Provide is the easiest place to get online D&O insurance quotes. It takes only 60 seconds to get covered. You’ll save up to 25% on premiums compared to traditional brokers, with broad coverage and high indemnity guaranteed.

How To Get Liability Insurance For Your Small Business

small business liability insurance

Are you a business owner wanting to protect yourself from damaging and expensive lawsuits? Unsure of how to get liability insurance for your business? Are you looking for a better, cheaper, easier way to protect your company from legal liability?

This easy-to-follow guide clearly explains:

  1. The different ways you can get business liability insurance
  2. Which way helps you save the most money, gives the best protection, and is the simplest to use

There are 3 main ways business owners can get liability insurance to protect themselves and their company.

FeaturesInsurance AgentTraditional Insurance BrokerProvide: Online Insurance Broker
No. of InsurersMaximum 3UnlimitedUnlimited
ExpertiseDepends on agentDepends on broker, usually higher than agent20+ years experience serving large corporations and SMEs

 

PriceIndustry standardIndustry standard10-25% savings on all policies, forever
Speed1-3 week(s) for quotes1-3 week(s) for quotesInstant quotes for all essential SME policies.

 

1-2 week(s) for complex policies

ConvenienceNo instant services. Must schedule calls/meetings. Send text messages/emails.No instant services. Must schedule calls/meetings. Send text messages/emails.24/7 online platform to instantly buy coverage, change policies, get advice.

 

Calls/meetings

available for more complex needs.

Claims processDepends on agentDepends on brokerEasily file claims online. Receive automatic updates on claims process.

 

Expert team to act as strong claims advocate.

In-person consultsYesYesYes

 

#1. Use an insurance agent

Business owners can use a commercial insurance agent to purchase insurance. Most insurance agents in Singapore are focused on personal policies like car, maid, and life plans, so make sure to approach an agent with specific experience in handling commercial policies.

It’s important to note that insurance agents are only legally allowed to represent a maximum of 3 insurers. There are 82 insurers in Singapore: 60+ global insurers (e.g. the AIG’s, Chubb’s, QBE’s of the world), with another 20 regionally-focused insurers. What this means is that if you have an insurance agent source commercial insurance quotes for you, you’re probably not going to get the best prices, or the best coverage options. Agents unfortunately don’t possess the ability to conduct a broad search across the insurance market.

There are more insurance agents in Singapore than insurance brokers because qualifying to operate as a broker is much harder. Brokers have to meet much more stringent insurance experience criteria, undergo a stricter review process by MAS, and must have much more paid-up capital.

#2. Use an online insurance broker

You can use an online insurance broker to purchase business liability insurance. Provide is Singapore’s 1st online business insurance platform, exclusively focused on protecting SMEs.

If you run a small business, you should consider using an online broker to protect your company. Provide helps SME owners get the best insurance protection rapidly, and to save lots of money in the process.

Our digital platform helps business owners:

  1. Save up to 25% on all insurance premiums
  2. Buy protection instantly
  3. Get broad coverage, high indemnity policies guaranteed
  4. Get access to industry experts who will provide tailored advice, and be strong claims advocates

If you’re looking for a better, faster, and easier way to get covered, choose Provide.

#3. Contact an insurance broker for an in-person consultation

Lastly, there’s always the traditional route of calling up a commercial broker, and having a sit-down to review your needs and get quotes. Traditional brokers will solely operate via this route.

Provide also offers in-person consults with our insurance experts. Provide’s highly experienced brokers have 20+ years of combined experience protecting all types of companies, from large corporations to small businesses. If you prefer to meet with someone over using our online platform, our industry experts will come down to meet you, analyse your business, and provide thorough coverage recommendations. Arrange an expert consult now.

What types of liability insurance should small businesses have?

There are 4 main types of liability insurance that business owners can use to protect themselves and their company:

  1. Director & Officer (D&O) Liability Insurance
  2. Work Compensation Injury (WICA) Insurance
  3. Professional Indemnity Insurance
  4. Public Liability Insurance

How does liability insurance protect business owners and their companies?

Lawsuits are one of the single most damaging risks any company – let alone a small business – can face. Defending legal claims can easily cost a small business owner half a million dollars or more. These costs could very easily bankrupt an entire business. Business liabilities can even lead to business owners themselves being declared bankrupt, or in some cases going to jail.

This table below shows how the 4 types of liability insurance, put together as a suite, will protect business owners and their companies from expensive and dangerous litigation.

Insurance TypesPersonal Liability

(Directors & Officers)

Company Liability
Diretors & Officers (D&O) Liability InsuranceProtects directors & officers personal assets from legal exposure when they are sued.

 

Also protects against cost of criminal proceedings.

Protects company when the firm pays to defend its directors & officers against lawsuits.
Work Injury Compensation InsurancePrevents directors/officers from being convicted of criminal offence for failing to comply with WICA regulations.Protects company from legal liability when employees get injured/sick from work-related causes.

 

Note: All injured/sick workers can file injury claims against their employer under the WICA act.

Professional Indemnity InsuranceN.A.Protects company from legal liability when company is sued for professional negligence, errors, omissions, defamation, and more.
Public Liability InsuranceN.A.Protects company from legal liability when company is sued by third-parties (like customers or members of the public) for physical injury or financial damage.

 

How much should small businesses pay for liability insurance?

For small businesses with annual revenues of less than $5 million, use the following table as a liability insurance guide. These are easy-to-follow estimates for how much liability coverage you’ll need, and how much the premiums will be.

Liability insurance guide for businesses with <$5 million annual revenue
Liability Insurance TypeWhat It CoversRecommended Annual Coverage Premium
Directors & Officers (D&O) Liability InsuranceDirectors & Officers personal liability$1 millionStarts from $42/month
Professional Indemnity InsuranceCompany liability for negligence, malpractice, breach of care, and more$1 millionStarts from $42/month
Public Liability InsuranceCompany liability to third-parties for damage or injury$500,000Starts from $9/month
Work Injury Compensation InsuranceCompany liability to employees for injuries/illness$50,000 per employeeNon-manual staff: Starts from $5/month

 

Manual labour staff: Starts from $15/month

 

At Provide, we believe that businesses deserve the most comprehensive protection, delivered at the most affordable prices. That’s why all our policies cost up to 25% less, with broad coverage & high indemnity guaranteed. Our digital platform creates lower overheads, and we pass every dollar saved back to you.

Get your liability insurance quotes today for:

  1. Public Liability Insurance Quote
  2. Work Injury Compensation Insurance Quote
  3. Directors & Officers (D&O) Liability Insurance Quote
  4. Professional Indemnity Insurance Quote

Top 6 Director Liabilities After Resignation in Singapore

Top 6 Director Liabilities After Resignation in Singapore

Resigning from being a company director is easy – just sign a few documents and you’re done. Unfortunately, managing legal liabilities after resignation is much more complex. Legal liabilities incurred while you served as a director do not cease to affect you once you resign – these liabilities will continue to follow you long after you thought you severed corporate ties.

In fact, directors can often be more vulnerable after they resign than when they are still with their company, because active board members at least have access to company indemnification and company resources should they be sued.

Here are the top 6 director’s liabilities after resigning in Singapore:

  1. Shareholder Claims

Shareholders have a financial stake in the business, so if they feel the business has underperformed and caused them financial damages, they can sue the Board and company officers for mismanagement. These lawsuits may allege that mismanagement stretched over a period of time. If you happen to have served as a director in a period identified in the lawsuit, you’ll have to defend your conduct as a director in court.

Shareholder lawsuits against ex-directors commonly involve:

  • Errors or misleading statements in financial reporting
  • Breach of fiduciary duty leading to financial losses or bankruptcy
  • Mismanagement of company causing poor financial performance
  • Mergers & acquisitions
  • Decisions exceeding authority given to company officer, which may be linked to poor oversight from directors

See: Pine Capital shareholders sue ex-directors in Singapore for breach of fiduciary duties, conspiracy

See: Goldman Sachs shareholder sues ex-director for criminal conduct

  1. Employment Claims

In this litigious age, it is increasingly common for employees to file civil suits against company directors for perceived workplace wrongs. When employees sue the company for employment-related issues, it’s not just direct managers or HR staff that get hit with legal claims. Senior management and directors are often named in such lawsuits as well. The more employees you have, the greater the risk of unaddressed workplace issues potentially metastasizing into an angry legal claim.

Ex-directors are usually sued for:

  • Wrongful dismissal
  • Breach of employment contract
  • Employment discrimination (e.g. hiring, promotions)
  • Sexual harassment

See: Former WeWork employee sues ex-director Adam Neumann for “virtually destroying” the company

  1. Customer Claims

Directors can face claims from customers if they fail to properly provide promised services or goods. When clients face financial damage or physical injuries, they can accuse directors of negligence, even if the directors were not the ones personally providing the service or goods.

When clients suffer personal damages significant enough to warrant a lawsuit, they can accuse company directors of all kinds of things. You can be accused of all manner of things, even if you didn’t actually commit the acts being said against you.

Customers file suits against ex-directors for:

  • Fraudulent behaviour
  • Contract disputes
  • Professional negligence
  • Misleading promises/claims

See: Director of construction firm sued for breach of contract

  1. Creditor Claims

Many small businesses will borrow money to improve cash flow and boost growth. However, when a business borrows money, its directors face additional legal obligations to act in the best interests of creditors in addition to shareholders. If company loans are not fully repaid in a timely manner, creditors can launch legal action against directors. Some common disputes involve: claims that company financial statements were misrepresented to obtain the loan; allegations that dividends to shareholders were paid out when creditors were still owed money.

Ex-directors can be sued by creditors for:

  • Breach of fiduciary duty to creditors, leading to a loss on assets owed/impairment of ability to repay debt
  • Irresponsible or fraudulent accumulation of debt
  • Conducting business while insolvent

See: Ex-directors of Singaporean public firm sued by creditors for breaching director’s duties

  1. Competitor Claims

In Singapore’s competitive business environment, it’s not uncommon for small businesses to be litigated by rival firms. If you’ve made public statements about your competitors, they may take issue with your words and allege that you defamed them. If you operate in an industry with lots of proprietary technology/data or closely-protected trademarks, you may be sued for IP infringement.  If you’ve poached employees away from competitors, they may even allege that you hired these employees to steal trade secrets – as Google famously accused Uber of doing for their self-driving car unit.

Competitors commonly sue ex-directors for:

  • Defamation/slander
  • Infringement of Intellectual Property
  • Theft of trade secrets
  • Collusion & other anti-competitive behaviour

See: Zillow sues Compass for IP infringement, hiring employees who stole trade secrets

  1. Regulator Claims

Singapore’s comprehensive regulatory regime ensures companies run their operations in a responsible fashion. However, with so many statutes to comply with, there’s a good chance that company directors may inadvertently breach regulations as they discharge their duties. Legal liabilities from breaching regulations can follow directors long after they’ve stopped holding office, surprising directors with painful penalties. This is especially true for businesses operating in tightly-monitored industries (e.g. financial services, law, and healthcare).

A construction company in Singapore, Genocean Pte Ltd, and their directors were fined $257,000 for converting private residences into worker dormitories, and for housing workers in overcrowded conditions. Although there were no ex-directors involved in this particular instance, this case is a perfect example of how directors who resign can still be held accountable by the courts. If you had served as a director with Genocean while these activities were being carried out, and later resigned, you would still be held accountable the illegal activities carried out by Genocean’s other directors. Maybe you didn’t know management was converting the residences. You can still be liable for breach of care. Maybe you knew it was going on, but you’re friends with the other directors and you felt pressured to just go along with it. In any case, because you served a director while these unlawful activities were carried out, regulators can still hold you liable long after you’ve resigned. Also, shareholders can sue you for mismanaging the company and causing them financial damages.

Regulators can file lawsuits or fine Directors for:

  • Breaching industry regulations
  • Professional negligence that results in loss or injury to third-parties
  • Engaging in deceptive marketing
  • Causing pollution
  • Any other unlawful conduct

See: Ex-company director in Singapore charged with cheating investors out of $3 million

How should directors looking to resign protect themselves from personal liabilities?

If you plan to resign from your directorship, there’s a few steps you can take to protect yourself from becoming the target of legal action:

  1. Implement good corporate governance practices (URL) while you serve as a director. Having strong corporate governance will minimise the chances of unethical or unlawful actions creating liability for directors.
  2. Have a well-drafted indemnification agreement between the company and you before you resign. An indemnification agreement is a document that limits the legal exposure of directors after they leave the company.
  3. Have a D&O policy that features protection for resigned directors. A comprehensive D&O policy, like the ones Provide offers, will pay for lawyer’s fees and damages if directors get sued. This protection lasts for between 5-7 years after they resign.

Where should directors looking to resign purchase a D&O policy?

Provide is the best place for to purchase a D&O policy online. Get covered in 60 seconds. You’ll save up to 25% on your premiums – our online platform creates low overheads, so we pass every dollar saved back to you.

Top 5 Personal Liabilities of Directors Under Singapore’s Companies Act

personal liabilities of directors under companies act

Top 5 Personal Liabilities of Directors Under Singapore’s Companies Act

1. Personal liability for corporate debt

Corporate debt is usually limited to the company only, with directors enjoying limited liability. However, under certain circumstances, the courts can hold directors personally liable for their company’s debt. This most often occurs when:

       1(a). Directors commit fraud

If debt is accumulated through fraudulent means (e.g. falsifying financial statements to obtain loans), company directors become personally responsible for repaying creditors. Under Section 340 (3) of the Companies Act, fraud is punishable by up to 7 years in prison and/or up to a $15,000 fine.      

       1(b). Directors continue incurring debt while the business is insolvent

Companies cannot take on debt if there are no reasonable or probable expectations that the debt will be repaid. Under Section 339 (3) of the Companies Act, it is a criminal offence for directors to cause the company to take on debt while they know the business is insolvent. Those guilty can be jailed up to 3 months or fined up to $5,000. They also become personally liable to pay creditors.

      1(c). Directors treat the company’s assets as their own

Company assets must be kept strictly separate in form and function from directors’ personal assets. If directors freely use company assets as if they were personal ones (e.g. drawing from corporate accounts to pay for personal expenses), then the courts can rule that no limited liability exists between the company and directors.

For a thorough examination of this issue, read this article

2. Failure to disclose personal interests in transactions

Directors must disclose the nature and extent of personal interests they have in transactions, or proposed transactions, the company is undertaking. Section 156 (1) of the Companies Act prescribes serious penalties failing to disclose material interests: directors can face a fine up to $5,000, or a jail term of up 12 months. Non-disclosure also exposes directors to being sued by other directors or shareholders.

Example: You are a director a company that just signed a contract to buy goods from a supplier. However, you happen to have shares in this supplier. You choose to hide this material fact from the other directors. You have now committed a criminal offence (well done!). You can also be sued by your director colleagues.

3. Conflict of interest

Directors cannot use their position to gain personal advantages for themselves at the expense of the company, unless they seek explicit consent from the directors or officers of the firm. Under Section 156 (14) of the Companies Act, directors who fail to adhere to this are guilty of a criminal offence: you can face a fine of up to $5,000, or a jail term of up to 12 months.

Example: You are a director of an interior design company. You come across a potential customer, and instead of referring this customer to the company, you decide to provide interior design services yourself so you can pocket more money. If the other company directors find out about this, you can face a criminal trial, and also be sued for breach of fiduciary duty.

4. Negligence

Directors have a duty to act with skill, care and diligence. Failure to do so can result in lawsuits alleging professional negligence.

Example: You are a director of an accounting practice. Your reports for a customer contained several errors, causing financial damages to the client. You can be sued for professional negligence.

5. Misrepresentations

Directors have a duty to act honestly and in good faith. Failure to do so can result in lawsuits from parties like customers or shareholders. Intentional misrepresentations are a criminal offence under Section 401 and 402 of the Companies Act.

Example: You are a company director and issue a glowing annual report to shareholders. On the basis on this report, your shareholders decide to invest more money into your business. Later on, some company financials turn out to be inaccurate, which causes financial damage to shareholders. Your shareholders can sue you for misrepresentation. If you deliberately lied in your annual report, you can also expect to face criminal charges.

Nominee director risks in Singapore

Foreigners looking to incorporate a business in Singapore must appoint at least one director who is a Singaporean citizen, ordinarily resident in Singapore for at least 6 months of each year.

Because of this requirement to have at least one resident local director, many company secretaries in Singapore offer nominee director services, matchmaking locals with foreign-owned companies looking to incorporate here. If you’ve ever been offered a nominee directorship in exchange for a fee, it might be tempting to accept what seems like easy cash. Just offer your name up as a company director, sign a few documents, and collect your dues – simple, right?

Unfortunately, the reality is much more complex – and legally precarious – than simply sitting back to collect an annual cheque. Nominee directors face the exact same liabilities as active directors. If the company for which you serve as a nominee director commits wrongful acts and gets sued, you’ll likely have to defend yourself in court – even if you weren’t involved in running or overseeing the business.

If you choose to serve as a nominee director, make sure you purchase D&O insurance for the company in which you’re holding office. This way, even if you take a hands-off approach to the company’s affairs, you won’t have to worry about the significant cost of lawsuits if you do face legal action.

How should directors protect themselves from personal liabilities?

There are 2 key steps directors can take to protect themselves from legal liabilities:

1. Implement a strong corporate governance framework

Good corporate governance helps directors keep close watch over the affairs of their company. It minimises the chances of wrongful acts being committed, whether intentionally or negligently. It also maximises the performance of employees, and the business as a whole.

Some best practices for corporate governance include:

  1. Ensure that proper accountability structures are in place, and that they are enforced from the most junior to the most senior staff.
  2. Implement a written code of conduct for all company members.
  3. Hold regular board meetings, and thoroughly review company policies.
  4. Set measurable performance targets, and make transparent and justifiable compensation decisions.
  5. Seek legal advice when you are unsure if certain actions may lead to liability.
  6. Maintain thorough accounting records at all times

Ensure that expenses, sales, receipts, and other financial transactions are properly accounted for whenever they occur. Keep a close eye on accounting records to ensure that no members of the company are engaging in unethical or illegal transactions. This will also serve as an important reservoir of evidence you can use to defend yourself should you end up the target of lawsuits that allege things like misuse of company funds or corporate underperformance.

2. Always have a good D&O insurance policy to safeguard directors’ personal assets

Directors & Officers (D&O) insurance must be a standard part of your risk-mitigation strategy. Unless each director has several million dollars to spend on defending a lawsuit if you’re sued, a D&O policy is the best way to protect directors from the massive burden of legal liability.

Provide is the easiest place to get D&O insurance online. Premium start from just $42/month, and you’ll get a quote within 24 hours. You’ll save up to 25% on your premiums, with broad coverage and high indemnity.

 

10 Best Books to Read Before Starting a Business

best books to read before starting a business

10 Best Books to Read Before Starting a Business

Starting your own business can be incredibly rewarding, but it also comes with a great amount of financial risk. If you’re going to strike it out on your own, it’s important to arm yourself with as much practical business knowledge as you can. You certainly don’t want to be investing your life savings into your exciting new venture, only to have it struggling to survive because you didn’t know enough about the complexities of entrepreneurship. Here’s a list of 10 best books to read before you start your own business. This list has been categorized by the different functional skills all business leaders will need to master.

Finance

  1. Financial Statements: A Step-by-Step Guide to Understanding and Creating Financial Reports, by Thomas Ittelson

Financial statements best books to read before starting a business

Accounting is the language of business. As a successful business owner, you’ll likely be making many transactions every day – whether it’s selling to customers, taking advance orders, or paying a multitude of suppliers on different payment terms. This book will equip you with the finance skills you’ll need to keep track of all this money going in and out of your company.

You’ll learn how to interpret financial statements, and how to create them. If you think accounting is dry and overly technical, think again! This book gently guides you through all the important accounting concepts that business owners need, so you’ll always be on top of your company’s finances.

  1. Investment Banking: Valuation, Leveraged Buyouts, and Mergers & Acquisitions, by Rosenbaum & Pearl

Investment banking guide for business owners

Beyond dealing with accounting statements, you’ll also need to know how to financially value whatever projects you’re running in your business, as well as your business itself. This is where Discounted Cash Flow (DCF) analysis comes in.

This book is the gold standard for learning DCF analysis, and is issued to all new investment bankers at top institutions like Goldman Sachs and J.P. Morgan.

Why is Discounted Cash Flow analysis a crucial skill for business owners?

  1. It allows you to calculate the returns of business projects, so you know whether it’s a good idea to invest money into a project or not.
  2. It allows you to decide which business projects will give you the best returns, so if you have competing ideas you can make an informed choice.
  3. It is a more precise and rigorous valuation method compared to other means like profit multiples, and is a great complement to other return measures like Internal Rate of Return (IRR).
  4. It allows you to precisely value your business as a whole, which is absolutely crucial if you plan to take on external investments, or want to sell your business.

Strategy

  1. The Lean Startup, by Eris Ries

Lean startup guide for business owners
This book has become the de-facto bible for anyone looking to launch a new business. Ries draws inspiration from the scientific method, describing how the highest performing businesses are obsessed with measuring everything (because if you don’t measure something, how can you hope to improve it?) It lays out the now-famous “lean startup” methodology for achieving hyper-growth in any business: define a business hypothesis, test the hypothesis, measure results, and repeat – all within a rapid timeframe measured in weeks.

The book walks readers through how to employ this lean methodology across all parts of a company, and what results entrepreneurs can expect from using this method to run their business. It’s a strong testament to the sheer efficacy of Ries’ methods that some of the biggest technology companies in the world – from Google to Microsoft – actively use lean methodology to run multiple aspects of their operations.

  1. Zero to One: Notes on Startups, or How to Build the Future, by Peter Thiel

Zero to one by peter thiel best books for tech entrepreneurs
Peter Thiel is a Silicon Valley billionaire who co-founded PayPal, and was Facebook’s first outside investor. In Zero to One, Thiel delivers incredible insights into the characteristics that the most successful startups in the world possess. He discusses various strategy topics like:

  • Start your business in niche markets that are underserved, before expanding to bigger adjacent markets. Amazon is a good example of this – they started & conquered a very narrow market (books only), before moving into CDs, and more and more markets until they grew into the all-encompassing behemoth they are today.
  • To be massively successful, you must escape competition. Compare the US airline industry to Google. In 2012, US airlines generated a total of $160 billion in revenue, while Google only generated $50 billion. Yet Google retained 21% of those sales as profits – more than 100x the airline industry’s profit margin. Because Google has moved so far ahead of its competition, its market value today is a staggering 8 times that of every single US airline combined. Individual airlines couldn’t find a way to escape competition, but Google with its superior technology did.
  • To truly defeat competition, entrepreneurs must aim to develop a product 10x better than competitors so you can completely dominate a market; incremental improvements will not get you far enough.
  • You can achieve this 10x improvement through various means: proprietary technology, branding, network effects, or superior unit economics.
  • Sales is just as important as the product. You cannot adopt a “build it and they will come” mentality.

The book contains many strategy arguments written from a refreshingly perceptive point of view, built on the experience of an entrepreneur who built a global payments company, and helped oversee the growth of the world’s biggest social media company.

Sales

  1. High-Profit Prospecting: Powerful Strategies to Find the Best Leads and Drive Breakthrough Sales Results, by Mark Hunter

High profit prospecting guide for business owners

How do you get more people interested in what you’re selling? How do you know which leads are most likely to buy what you’re selling? And what’s the right way to approach these potential customers? This book offers you a step-by-step guide to overcoming these fundamental sales challenges that you’ll face every day as a business owner. It teaches you the art of generating a constant pipeline of high-quality sales leads, and converting as many of them as possible into paying customers. Running your own business is an everyday hustle, so give yourself the best training possible with this book.

  1. The Science of Selling, by David Hoffeld

Science of selling guide for business owners

David Hoffeld is a renowned sales trainer who’s lectured at Harvard Business School and been featured in publications like the Wall Street Journal. His book guides readers on how to sell more to customers using an evidence-backed, science-based approach. The book explains that emotions are a far bigger portion of customers’ buying process than most salespeople recognise, and draws on an expert blend of neurobiology and economics to explain scientifically-proven patterns that consumers display when deciding where & how to spend their money.

The book walks you through how to employ key concepts like evoking specific emotions (rather than just ideas) to increase customer engagement and drive purchases, increasing presence of mind in consumers to reduce competitor mind-share, and using psychology to overcome objections and close sales. These are all actionable steps that entrepreneurs should leverage to sell effectively.   

Marketing

  1. Contagious: Why Things Catch On, by Jonah Berger

Contagious: why things catch on by jonah berger

Have you ever thought about why some products or services are used by millions of people worldwide, while others remain completely obscure? Jonah Berger, a Professor of Marketing at the acclaimed Wharton School of Business, lays out years of research to explain why certain advertisements, products, videos, and trends catch on like wildfire – yet others will never see the light of day no matter how inherently brilliant they are. This book discerns 6 key concepts that every viral product shares: from concepts like “social currency”, which are products that make the users look good to people they know, to intelligent use of marketing “triggers”, which keep your product front-and-centre of consumer’s minds. Want to create a business that millions of people will know and love? Make sure you give this book a try.

  1. Hooked: How to Build Habit-Forming Products, by Nir Eyal

Hooked: how to build habit forming products by nir eyal

It’s often said that the best products are ones that users simply can’t live without. Do you want your product to be so good that your customers just can’t stop using them? If you say yes (and who wouldn’t?), then this book is a must-read. Nir Eyal investigates some of the most successful global startups, and the clever strategies they use to influence the behavior of hundreds of millions (or billions) of consumers every day. You’ll learn the real steps that business owners can take to make their products tremendously sticky – products that users will keep coming back to use, over and over again.

Culture & People

  1. Work Rules: Insights from Inside Google That Will Transform How You Live and Lead, by Lazslo Bock

work rules for business owners: insights from google by laszlo bock

You’ve probably heard of some famous workplace benefits that Google offers its employees: free gourmet food, free shuttle buses to work, free childcare, and many other great perks. But material perks like these only go so far towards creating a happy workforce. What are the real fundamental reasons why Google employees are so content, and therefore so uniquely productive and creative in their jobs?

This book details the core people-management principles that Google practices for its 100,000+ global workers: an open & flat organization, honest & constant communication, recognition of employee contributions, and a commitment to work-life balance. People are the core of any organisation, and this book provides deeply insightful lessons that business owners can leverage to build a strongly motivated, high-impact workforce.

  1. Principles: Life and Work, by Ray Dalio

Principles by ray dalio

Principles: Life and Work comes from the billionaire founder of Bridgewater, the world’s largest hedge fund that manages over USD140+ billion in assets. Dalio explains the key management principles that he’s found most effective in building Bridgewater’s 1000-strong workforce over the past 30 years, and how any company can use these same principles to achieve bigger, better results with its people.

Some of the best lessons include:

  1. Radical transparency: Build a culture that allows the truth to surface beyond bureaucracy or ulterior motives, so that the best executive decisions can be made.
  2. Accept that failure comes with innovation: A culture that punishes all mistakes will punish innovation, because getting some things wrong is a fundamental part of creating new ideas. Embrace failure as a natural part of growth – so long as you fail fast and recover, and avoid making the same mistakes twice.
  3. Constant evaluation of human capital: Define clearly how you will measure performance and what tools you will use to track performance. Consistently analyse these metrics, and use this data to provide honest feedback to produce a workforce operating with maximal efficiency.

Study these 10 essential business books religiously, and the knowledge you’ll earn will pay handsome rewards. If you end up being successful enough, remember to write a book about how you built your amazing business – it just might end up on a list like this.